1. Introduction
At CS Gaming Hub, we strive to ensure your complete satisfaction with our digital products and services. This Refund Policy outlines our procedures for refunds, returns, and cancellations. By purchasing our products or services, you agree to this Refund Policy.
We encourage you to read this policy carefully before making a purchase. If you have any questions, please contact our customer support team at contact@csgaminghub.com.
2. Products and Services Covered
This Refund Policy applies to all digital products and services offered by CS Gaming Hub, including but not limited to:
- Premium membership subscriptions
- Digital guides and e-books
- Market analysis reports
- Consulting services
- Educational courses and webinars
3. Refund Eligibility
3.1 Digital Products (Guides, Reports, E-books)
Due to the nature of digital products, all sales of digital downloads, guides, reports, and e-books are generally final and non-refundable once the download has begun or access has been granted. However, we may consider refund requests under the following circumstances:
- Technical issues preventing access to the digital content that cannot be resolved by our support team
- Major discrepancies between the product description and the actual content delivered
- Accidental purchase (duplicate purchase or unintended purchase)
Refund requests must be submitted within 7 days of purchase and before significant use of the digital product.
3.2 Premium Memberships and Subscriptions
For premium memberships and subscription services:
- Monthly subscriptions: You may cancel your subscription at any time. No refunds will be issued for the current billing period, but no further charges will be made.
- Annual subscriptions: Refunds may be granted within 14 days of purchase on a pro-rated basis, minus any applicable fees and discounts received.
- Unused time on a canceled subscription cannot be refunded or credited.
3.3 Consulting Services
For our consulting services:
- Cancellations made at least 48 hours before a scheduled session will receive a full refund.
- Cancellations made less than 48 hours before a scheduled session may be subject to a cancellation fee of up to 50% of the service cost.
- No-shows or cancellations after a session has begun are not eligible for a refund.
- If you are dissatisfied with a completed consulting session, please contact us within 48 hours to discuss potential partial refunds or service credits.
3.4 Educational Courses and Webinars
For educational courses and webinars:
- Live webinars: Cancellations made at least 24 hours before the scheduled webinar will receive a full refund.
- Recorded courses: Refund requests must be submitted within 7 days of purchase and before completing more than 25% of the course content.
- Course bundle packages: Partial refunds may be granted for unused portions of a bundle, minus any applicable bundle discounts.
4. Non-Refundable Items and Services
The following items and services are generally non-refundable:
- Digital products after 7 days from purchase or after significant use
- Completed consulting services
- Custom or personalized analysis reports
- Services where the work has already been substantially performed
- Products or services clearly marked as non-refundable at the time of purchase
- Products or services purchased during promotional sales, unless otherwise specified
5. Refund Process
5.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at contact@csgaminghub.com with the subject line "Refund Request"
- Provide your order number, purchase date, and the product or service for which you're requesting a refund
- Explain the reason for your refund request
- Include any relevant documentation or evidence to support your request (such as error messages for technical issues)
You may also initiate a refund request by filling out the contact form on our Contact page and selecting "Refund Request" from the subject dropdown menu.
5.2 Refund Processing Time
Once your refund request is approved:
- We will process the refund within 5-7 business days
- Refunds will be issued using the same payment method used for the original purchase
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account
We will notify you by email once your refund has been processed.
6. Exceptions and Special Circumstances
We understand that special circumstances may arise. CS Gaming Hub reserves the right to consider refund requests outside the standard policy on a case-by-case basis. Such exceptions may include:
- Extended illness or hospitalization
- Natural disasters or other major emergencies
- Significant technical issues on our part that severely impact service delivery
- Other extenuating circumstances beyond your control
If you believe your situation warrants special consideration, please provide a detailed explanation and any supporting documentation when submitting your refund request.
7. Cancellation of Services by CS Gaming Hub
CS Gaming Hub reserves the right to cancel or reschedule services such as webinars, consulting sessions, or other scheduled events. In such cases:
- If we cancel a service entirely, you will receive a full refund for that service
- If we reschedule a service, you will have the option to either accept the new schedule or request a full refund
- If we are unable to deliver a product or service as described, you will be offered either a comparable alternative or a full refund
8. Subscription Cancellations
To cancel a recurring subscription:
- Log in to your CS Gaming Hub account
- Navigate to the "Subscriptions" or "Account Settings" section
- Select the subscription you wish to cancel
- Click on "Cancel Subscription" and follow the prompts to confirm
Alternatively, you can request cancellation by emailing contact@csgaminghub.com with your account information and cancellation request.
Please note that cancellation of a subscription will take effect at the end of the current billing period. You will continue to have access to the subscription benefits until the end of the current billing period.
9. Chargebacks and Payment Disputes
We encourage customers to contact us directly for any issues with purchases before initiating a chargeback or payment dispute with your payment provider. Unauthorized chargebacks or payment disputes may result in:
- Termination of your account
- Restriction from future purchases
- Additional administrative fees
If you believe there has been an unauthorized charge to your account, please contact us immediately at contact@csgaminghub.com.
10. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
Changes to this policy will not apply retroactively to purchases made before the change unless required by law or regulation.
11. Contact Information
If you have any questions about our Refund Policy or would like to request a refund, please contact us at:
CS Gaming Hub
Flat 89 Sean Knoll
Carolineborough, SA6 6DH
United Kingdom
Email: contact@csgaminghub.com
Phone: +440741438695
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.
